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Text & Chat Moderation
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Text & Chat Moderation

Filter Harmful Content and Foster Respectful Communication

Our Text & Chat Moderation Services

Acote BPO’s Text & Chat Moderation services ensure that user-generated content such as reviews, posts, and live chats align with your platform’s community guidelines. Our skilled moderators use a blend of technology and human oversight to detect spam, hate speech, harassment, and inappropriate language—creating a safe, inclusive space for users.

Our Text Moderation Process

  1. 1

    Setup Rules & Keywords

    Define trigger words, banned phrases, and review thresholds.

  2. 2

    Real-Time or Delayed Review

    Decide moderation mode (pre/post/live) based on platform needs.

  3. 3

    Moderation Action

    Remove, hide, or escalate content that violates guidelines.

  4. 4

    Reporting

    Generate moderation logs and performance summaries.

Technologies We Use

Moderation Tools

  • WebPurify
  • Two Hat
  • Tawk.to
  • Zendesk Chat

Language Models

  • Google Natural Language
  • GPT-based keyword filters

Key Features

Live Chat Moderation

Monitor and filter real-time conversations across web and mobile chat.

Forum & Comments Review

Scan and moderate comments, blog posts, and discussion boards.

Spam & Abuse Detection

Automatically detect and flag offensive or irrelevant text.

Multilingual Support

Moderate content in multiple languages using native-level expertise.

Why Choose Us

  • Maintain a respectful, safe digital environment for users.

  • Scalable real-time or delayed moderation coverage.

  • Trained human reviewers and AI filters for accuracy.

  • Adaptable to any platform or industry-specific guidelines.

  • Supports over 20 languages and dialects.

Contact Us Today

Ready to discuss your text & chat moderation project? Get in touch with our team for a free consultation.

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